Website Capillary Technologies
Loyalty SaaS Solutions
Who is Capillary Technologies?
Founded in 2008 and headquartered in Bangalore, Capillary is an enterprise-grade SaaS provider and a global leader in AI-powered loyalty and customer engagement. We serve over 400+ massive brands across 47 countries—including industry giants like Tata, PUMA, Shell, and Domino’s.
Why Top Brands Choose Us:
In an era where traditional CRMs are falling short, brands choose Capillary for our Intelligent Loyalty Platform. We don’t just track points; we use our proprietary AI engine (aiRA) to predict consumer behavior, automate personalized “nudges,” and deliver a measurable 360-degree view of the customer. We’ve been consistently recognized as a “Leader” by both Forrester and Gartner.
Job Responsibilities
Overall accountability and leadership for complex technology projects, ensuring successful and timely implementations and achievement of business objectives.
Serve as the primary point of contact for your team or area, delivering accurate status updates and project data to the appropriate audiences at the right time.
Build and manage relationships with the project sponsor, senior management, and a wide range of project contributors, ensuring clear and consistent communication
Identify key barriers and risks to a project success, proactively managing all mitigation activities
Plan, develop, and execute project schedules to meet project deadlines and milestones.
Adhere to defined implementation methodologies, including leveraging established escalation channels when needed.
Translate business cases and functional requirements to technical requirements
Maintain timely and effective communication with project teams throughout the project life cycle
Monitor and manage project budgets and revenue to ensure financial accountability
Acquire a deep understanding of platform capabilities and intended use cases
Collaborate with cross-functional teams, coordinating effectively across roles to drive project success.
Provide actionable and measurable insights into new products, processes, standards or plans in support of business objectives
Manage multiple projects simultaneously with precision and efficiency.
Mentor and guide junior Project Managers, fostering team development.
Must Have
Proven Technical client-facing implementation experience
Advanced knowledge and demonstrated expertise in the areas of strategy, planning,
project management, development processes and techniques.
Experience with structured methodology and project planning tools.
Listening, oral, written and presentation skills and effective interpersonal skills.
Organizational, planning, and multitasking skills
Demonstrated leadership, interpersonal, relationship-building and negotiation skills, with
a solid track record of cultivating strong internal and external relationships.
Demonstrate high ethical standards and values that foster trust within teams.
Existing knowledge of how technical integrations work, including understanding of how
APIs are utilized
Profiency with the use of LLM in a role of Project Manager
Nice to Have
Knowledge of Loyalty Platforms
Knowledge of JIRA and Confluence