Website https://www.linkedin.com/company/hworldinternational/ H World International
Are you ready to take the next step in your hospitality career? We’re looking for a Loyalty Operations Executive who’s passionate about guest experience, operational excellence, and data-driven decision making. You’ll be joining a fast-moving team where your contribution will directly shape the guest journey and elevate our award-winning loyalty programme across our portfolio of hotels.
This isn’t just another operations role – we’re seeking someone who wants to make a real difference. You’ll have the freedom to challenge the status quo, implement smarter processes, and help turn insight into action. If you thrive in a dynamic environment, bring hotel experience, and are fluent in both English and German – we want to hear from you.
- Manage and optimise day-to-day loyalty programme operations across all channels and systems
- Serve as main point of contact for hotels: providing training, support, and motivation to maximise programme performance
- Maintain and improve systems and processes (e.g. member communications, enrolment, point redemption, tier management)
- Monitor KPIs and member engagement; identify trends and opportunities to improve programme results
- Act as the voice of the member in internal discussions to ensure guest-centric operationsIdentify and lead improvements to streamline operations and automate manual processes