Website Zalando
Fashion & Lifestyle ecommerce
Zalando is Europe’s leading online platform for fashion and lifestyle, connecting over 60 million active customers with brands and partners across 25 markets. Our aspiration is simple yet massive: to help people feel confident and have fun with their personal style, building a sustainable ecosystem that is truly inclusive by design.
Imagine a collaborative powerhouse of 200+ world-class product designers who actively help each other grow. That’s Product Design at Zalando. We are a thriving community dedicated to sharpening our craft, swapping insights, and pushing the boundaries of what’s possible with AI.
Based in Berlin, our Loyalty Design Team is rewriting the rules of customer retention. Through our Plus program, we create customer-centric loyalty experiences where users unlock exclusive benefits by shopping on Zalando and completing app missions. As a Product Designer on this team, you will play a critical role in transforming transaction milestones into moments of delight, ensuring our members feel valued at every single touchpoint of their journey.
THE ROLE & THE TEAM
We are seeking a highly skilled Principal Product Designer – this is a leadership position with individual contributor scope. You oversee the overall Plus experience, realise your own projects throughout problem definition, solution design and execution, and also mentor 2 other designers in the team. You are passionate about designing and delivering customer-centric solutions that delight customers and are aligned with business strategy. You have a keen eye for detail, visual design trends, and an appreciation for how art direction, illustration or motion design can elevate the overall experience. You have experience with a/b testing and Product Analytics.
While strong foundational UX/UI skills are a must, experience with design experiments, concept design methods, and conducting user research will help you succeed.
Collaboration and communication are at the heart of this role, as you’ll partner with principal product managers, engineers, commercial stakeholders and other designers to grow our loyalty program into a delightful and attractive experience.
As a customer-focused design role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.
This is a temporary limited contract to cover a parental leave of absence.