Website Kia Nederland
Movement that inspires
Are you passionate about optimizing CRM, driving operational excellence, and delivering seamless customer experiences? We’re looking for a Projectmanager CRM Operations who can connect business, technology, and data to ensure our CRM ecosystem performs at its best.
About the role
As our Projectmanager CRM Operations, you will play a key role in continuously improving our CRM landscape. You will be responsible for coordinating CRM initiatives, optimizing processes, and ensuring that systems, data, and customer journeys work together seamlessly.
Working closely with Marketing, Sales, Aftersales, IT, and external partners, you’ll translate business needs into practical solutions while driving projects from concept through implementation. Your focus will be on increasing operational efficiency, enabling personalization, and maintaining high-quality customer data.
What you’ll be doing
- Lead and coordinate CRM projects, system implementations, and process improvements.
- Drive continuous improvement of CRM operations, governance, and data quality.
- Translate business requirements into functional specifications, user stories, and test scenarios.
- Act as the key liaison between business stakeholders, IT teams, and external vendors to ensure successful delivery.
- Monitor project progress, integrations, and system performance while proactively resolving issues.
- Analyze KPIs and operational performance to identify opportunities for optimization.
- Continuously improve customer journeys by implementing data-driven enhancements and operational best practices.
What you’ll bring
- A Bachelor’s degree or equivalent level of education and professional experience.
- Several years of experience in CRM, Marketing Operations, CRM Operations, Project Management, or a similar role.
- Hands-on experience with Salesforce or another enterprise CRM platform.
- The ability to translate complex business needs into practical CRM solutions.
- Experience with process optimization, system implementations, and stakeholder management.
- Strong organizational skills with a proactive, structured, and ownership-driven mindset.
- Excellent communication skills and the ability to collaborate across multiple departments.
- Experience with Jira is an advantage.
- You speak Dutch and English fluently
Why join us?
This is an opportunity to make a tangible impact on the way we engage with customers. You’ll work for the number 1 in the Dutch Automotive market, in a collaborative environment where innovation, continuous improvement, and customer-centric thinking are valued. Your work will directly contribute to creating smarter CRM processes and delivering exceptional customer experiences.
Ready to make an impact?
If you’re excited about optimizing CRM operations and helping shape the future of customer engagement, we’d love to hear from you. Apply today!